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Our Customer Service representatives are committed to providing = assistance at the highest level of service, which includes hearing from you= , our customer. If you need help upgrading your subscription, canceling you= r subscription, or adding licenses to your account, you can contact our ded= icated Customer Service team one of the following ways:
By Phone
If you wish to talk to someone in person, call (877) 4CC-TOOL (422-=
8665) during the following times:
Monday through Thursday =E2=80=93 8:00 AM to 6:00 PM EST
Friday =E2=80=93 8:00 AM to 5:00 PM EST
Please note that phone support is not available during all U.S. and Canadia=
n major holidays.
For account set-up, additional training, or complex user or application-=
specific issues, your customer support representative can provide additiona=
l assistance via remote login during your phone session. Each remote sessio=
n is recorded and marked with a time and date stamp. The account rep conduc=
ting your remote session will also be noted, along with the reason for acce=
ssing your account.
Every remote session is available for exactly 90 days in your account histo=
ry. However, should you want a transcript of your remote session, you can d=
ownload a CSV file from your account, or it can be made available upon requ=
est by emailing customerservice@constructconnect.com<=
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By Email
You can send an email to our Customer Service team at customerservice@constructconnect.com. Please include why you are conta=
cting Customer Service in the subject line, as well as a brief description =
of how we can assist you. Our team will be in touch with you within two bus=
iness days.
In-App Live Chat
If you need immediate assistance,=
live chat is available at these times:
Monday through Thursday =E2=80=93 9:00 AM t=
o 5:00 PM EST
Friday =E2=80=93 9:00 AM to 4:30 PM EST
To access the chat, click on the comment =
icon in the top navigation bar. You will see a chat window open up to conne=
ct with one of our representatives.
If you have any questions related to your OnCenter Takeoff or Planswift =
support, you will need to contact that support team.
By Phon=
e:
Call (866) 689-5687
Sunday through Friday =E2=80=93 5:00PM-10:00PM CST