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Issue
When viewing a plan, the zoom will change, seemingly by itself, and you can’t seem to un-zoom or correct the view using the Zoom in/out controlspage zoom changes randomly making it difficult or impossible to work on the page.
This appears to affect only certain PlanSwift users (predominantly PlanSwift 11) and has not been reproduced by our Quality Assurance team.
Troubleshooting
Here are a few things you can try.
The easy way to correct this is to reset the Page’s zoom by clicking “Fit Page” on the Home Tab.
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To apply a more “permanent” fix, you can set your Primary and Secondary keyboard shortcuts for to “None” from “Zoom to Fit” through “Magnifier”.
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follow the troubleshooting steps below:
Resetting Hotkeys
Open PlanSwift, but don't load any job or go into any job. (To do this, when the pop-up window for PlanSwift appears, hold "Alt" on your keyboard until it completely opens.)
Navigate to the Settings Tab.
Click on Keyboard Hotkeys on side bar.
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Starting with "Zoom to Fit", click on each hotkey and then hit "Delete" so that the "Primary" column shows "None".
Repeat this through "Scroll Right".
After doing this, restart PlanSwift and see if that has resolved the issue.
“Uninstall” but Don’t
Exit PlanSwift
Open Windows Settings
Choose Apps
Find PlanSwift 11 and click on it
Click Uninstall
When you are prompted to allow unins000.exe to make changes, click No (to cancel the uninstall process)
Reopen PlanSwift
You should no longer be stuck zooming.
Windows Updates
Open Windows Settings
Select Updates and Security
Check for and install all available Windows Updates
Reboot your computer
Check again for any additional Windows Updates
Launch PlanSwift
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Unfortunately, some users have been unable to resolve this issue with PlanSwift 11. In that case, we recommend uninstalling PlanSwift 11 and re-installing PlanSwift 10.3. |