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PlanSwift has recently changed the activation procedure for its software. This change became mandatory on January 15, 2019. In a few cases, you may need to contact PlanSwift Technical Support; they will be happy to assist you.For those

• If you are using PlanSwift 10.2 and newer releases, activation requires you to use an email and password.

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• If you are using PlanSwift 10.1 and previous releases, activation requires you to use a Customer # and Pin #.

Below are possible scenarios you may have when activating and The videos below walk you through how to properly activate PlanSwift.

For any questions, call PlanSwift Technical Support at 1-888-752-6794 Ext. 2.

PlanSwift 10.1 and previous versions:

PlanSwift 10.1 and earlier versions require that you activate using a Customer # and Pin #. If you have been using an email to login and you are not upgrading to PlanSwift 10.2, you must contact your administrator to obtain a Customer # and Pin #. If she does not have it, she needs to contact PlanSwift Technical Support to obtain those credentials. Watch this video for version 10.1 and prior.

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PlanSwift 10.2 and newer versions:

If you have recently updated to PlanSwift 10.2, and are currently activating with a username and password, continue to do so. If it does not activate, follow the steps below to reset your password. If you are still unable to activate, please contact your administrator, then Technical Support.

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PlanSwift 10.1 and previous versions:

PlanSwift 10.1 and earlier versions require that you activate using a Customer # and Pin #. If you have been using an email to login and you are not upgrading to PlanSwift 10.2, you must contact your administrator to obtain a Customer # and Pin #. If she does not have it, she needs to contact PlanSwift Technical Support to obtain those credentials. Watch this video for version 10.1 and prior.

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