Contacting Customer Service

Our Customer Service Department is committed to providing products and services at the highest level and is always interested in hearing what you have to say. Before calling, be sure to first check the Online Help for tips that might resolve your issue more quickly.

To access Customer Service contact options,  

  • click your name icon and then click Support > Contact Us

For Takeoff specific support:

By telephone - 866-689-5687   Available Central Time from Sunday 5:00PM through Friday 10:00PM  

By emailhouston-support@constructconnect.com

Live Chat: Accessed from the top menu bar 

Monday through Thursday 9:00 AM to 5:00 PM EST

Friday 9:00 AM to 4:30 PM EST


Phone: (877) 4CC-TOOL (422-8665)

Monday through Thursday 8:00 AM to 6:00 PM EST

Friday 8:00 AM to 5:00 EST


By e-mail

Send e-mail requests to Customer Service.