Clearing browser cache, cookies and history


Not seeing ConstructConnect updates? Here's why: 

Your web browser saves files on your computer that can slow down your browsing experience and even prevent ConstructConnect updates from appearing. 

Your browser saves old files

  • Your browser saves files on your computer from each site you visit in order to speed up the browsing experience. This can be pages, passwords, code and more. 

How this matters

  • The files stored by your browser can seriously slow down response time and block updates from previously viewed web sites, including those for ConstructConnect.  

How you fix this

  • The remedy is to clear your browser's cache, cookies and history. Follow the steps in this section to keep your browsing fast and ConstructConnect updates showing up. 

 This section contains the following topics:   

Introduction

Your internet browser can store files on your computer that can slow down your system and negatively impact the response time of ConstructConnect applications. While intended to actually speed up your browser, these internet files accumulate over time, taking up a substantial amount of space on your computer and resulting in a slow browsing experience. These files can also prevent updates to from showing up, such as ConstructConnect

  • Cookies are saved web data from the websites you visit and are intended to help your browsing experience. This includes knowing if you are logged in to a site and the contents of your shopping cart. 
  • History is used to record your browsing history and primarily functions to speed up reloading content of sites you have previously visited. 
  • Cache refers is a temporary storage location on your computer to store website files downloaded by your browser. This can include website html files, CSS style sheets, JavaScript scripts and image files. 

Before you begin

  • Make a note of all user names and passwords used on the specific browser before you use the steps in this section. 
  • Depending on your browser, you may have to log back in to the sites you were previously viewing. 
  • While we strive to be up-to-date as possible, browser designs and control settings can change with little or no notice to customers. If you need additional information not covered in this section, please refer to the manufacturer's instructions for the specific browser. 

Google Chrome

Use the following steps to clear the cache, cookies and history from the Google Chrome browser. 

Note: Your account user names and passwords can be affected by this procedure. See Before you begin about getting ready for using the steps in this section. 

To clear the Google Chrome browser, 

1Open the Chrome browser. 
2

On the top right of the page,

  1. click the three dots at the top right of the page
  2. click History in the drop down menu and
  3. click History at the top of the pop-out menu: 

 

3

In the History menu,

  • Make sure that you are viewing the Chrome History tab and not the Tabs from other devices
  • click Clear Browsing Data

4

In the Clear browsing data menu, make sure that the tab for 

  • Advanced is selected and not the tab for Basic
  • All time is selected as the Time range value:

5

In the menu, make sure the following are selected:

  • Browsing
  • Download history
  • Cookies and other site data
  • Cached images and files 

Note: You do not need to select the remaining sections to clear the cache, cookies and the history from the remaining selections. These settings do not effect browser speed. 

6

To continue, click Clear data

Result: The browser clears all selected data and settings. Note that this may take several minutes depending on the size of the cache and the length of time since the history was last deleted. 

Mozilla Firefox

This section contains the steps for clearing the cache, history and cookies from the Mozilla Firefox browser. 

Note: Your account user names and passwords can be affected by this procedure. See Before you begin about getting ready for using the steps in this section.   

To clear the Mozilla Firefox browser, 

1Open the Firefox browser.
2

At the top right of the window, click the library icon and then click History and then click Clear Recent History

3

 In the Clear All History menu,

  • select Everything from the Time range to clear option at the top: 

  • In the History section, make sure that all options are selected. 

Note: By default, the required options to clear the history, cache and cookies are already selected.  

4

To continue, click Clear Now

Result: The menu closes and the selected information is cleared from the browser. Note that this process can take up to a minute to complete. 

Microsoft Edge

This section contains the steps for clearing the cache, history and cookies from the Microsoft Edge browser. 

Note: Your account user names and passwords can be affected by this procedure. See Before you begin about getting ready for using the steps in this section.   

To clear the Microsoft Edge browser, 

1Open the Edge browser.
2

At the top right of the window,

  • click the three button Settings and more option and then scroll down and click History
  • In the History menu, click Clear History at the top of the section. 

Result: The Clear browsing data menu is displayed. 

3

In the Clear Browsing History menu, make sure that the top four options are checked: 

Note: Only the top four options are required to clear your history, cache and cookies from the browser. You may lose critical information if you select additional options. 

4

To continue, click Clear at the bottom of the list. 

Result: The selected information is cleared from the browser.

Microsoft Internet Explorer

This section contains the steps for clearing the cache, history and cookies from the Internet Explorer 11 browser. 

Notes:

  • See Before you begin about getting your browser ready for the steps in this section.  
  • These are instructions for Internet Explorer 11. For information about earlier versions of Internet Explorer, see the information for the related release number on the manufacturer's website.

Tip: To see the browser release number, click the question mark at the top right of the window and then click About Internet Explorer

To clear the Microsoft Internet Explorer browser, 

1Start Internet Explorer
2

Click the gear icon at the top right of the window: 

3

In the drop down menu,

  • click Safety and then
  • click Delete browsing history in the fly-out menu: 

4

In the Delete Browsing History menu, make sure that the top four options are selected: 

Notes:

  • Verify that the options selected in your system match those shown in the image above.  
  • Only the options shown above are required to clear your history, cache and cookies from the browser. You may lose critical information if you select additional options. 
5

When you are ready, click Delete

Result: The selected information is cleared from the browser. 



Apple Safari - Coming soon!