PlanSwift shares a co-branded Customer Portal with On Center Software, branded as ConstructConnect. The information below is customized for PlanSwift administrators, if you are looking for information about On Center's customized views, see: On Center KnowledgeBase - What is the Co-Branded Customer Portal
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Clicking on the Account tab shows your Customer ID, Customer Name, Phone number, and Email Address (Figure 7). Clicking on UPDATE allows you to update your account details.
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Completed Trainings
Support Tab
The Support tab allows you to submit a ticket to customer support and will also keep track of all current customer support tickets that are outstanding (Figure 14). Clicking on the Support widget at the left allows you to submit a new support ticket.
Figure 10Tab shows you all your Pending (open) and Resolved (closed) Support Tickets (cases).
Pending Support tickets
Click the arrow next to a ticket to see details.
Review previous Support Tickets on the Resolved Tickets sub-tab.
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