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For Takeoff specific support: By telephone - 866-689-5687 Available Central Time from Sunday 5:00PM through Friday 10:00PM By email - houston-support@constructconnect.com |
Live Chat: Accessed from the top menu bar
Monday through Thursday Our Customer Service representatives are committed to providing assistance at the highest level of service, which includes hearing from you, our customer. If you need help upgrading your subscription, canceling your subscription, or adding licenses to your account, you can contact our dedicated Customer Service team one of the following ways:
By Phone
If you wish to talk to someone in person, call (877) 4CC-TOOL (422-8665) during the following times:
Monday through Thursday – 8:00 AM to 6:00 PM EST
Friday – 8:00 AM to 5:00 PM EST
Please note that phone support is not available during all U.S. and Canadian major holidays.
By Email
You can send an email to our Customer Service team at customerservice@constructconnect.com. Please include why you are contacting Customer Service in the subject line, as well as a brief description of how we can assist you. Our team will be in touch with you within two business days.
In-App Live Chat
If you need immediate assistance, live chat is available at these times:
Monday through Thursday – 9:00 AM to 5:00 PM EST
Friday – 9:00 AM to 4:30 PM EST
To access the chat, click on the comment icon in the top navigation bar. You will see a chat window open up to connect with one of our representatives.
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If you have any questions related to your OnCenter Takeoff or Planswift support, you will need to contact that support team separately. |
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Monday through Thursday 8:00 AM to 6:00 PM EST
Friday 8:00 AM to 5:00 EST
By e-mail
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689-5687 By Email: |