Subscription Management

Our Customer Service representatives are committed to providing assistance at the highest level of service, which includes hearing from you, our customer. If you need help upgrading your subscription, canceling your subscription, or adding licenses to your account, you can contact our dedicated Customer Service team one of the following ways:

By Phone

If you wish to talk to someone in person, call (877) 4CC-TOOL (422-8665) during the following times:

Monday through Thursday – 8:00 AM to 6:00 PM EST
Friday – 8:00 AM to 5:00 PM EST

Please note that phone support is not available during all U.S. and Canadian major holidays.

For account set-up, additional training, or complex user or application-specific issues, your customer support representative can provide additional assistance via remote login during your phone session. Each remote session is recorded and marked with a time and date stamp. The account rep conducting your remote session will also be noted, along with the reason for accessing your account.

Every remote session is available for exactly 90 days in your account history. However, should you want a transcript of your remote session, you can download a CSV file from your account, or it can be made available upon request by emailing customerservice@constructconnect.com.

By Email

You can send an email to our Customer Service team at customerservice@constructconnect.com. Please include why you are contacting Customer Service in the subject line, as well as a brief description of how we can assist you. Our team will be in touch with you within two business days.

In-App Live Chat

If you need immediate assistance, live chat is available at these times:

Monday through Thursday – 9:00 AM to 5:00 PM EST
Friday – 9:00 AM to 4:30 PM EST

To access the chat, click on the comment icon in the top navigation bar. You will see a chat window open up to connect with one of our representatives.

ConstructConnect Live Chat Window

If you have any questions related to your OnCenter Takeoff or Planswift support, you will need to contact that support team.

By Phone:
Call (866) 689-5687
Sunday through Friday – 5:00PM-10:00PM CST

By Email:
houston-support@constructconnect.com