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Not seeing ConstructConnect updates? Here's why: 

This section covers the following topics:   

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Not Receiving ConstructConnect Updates?

Your web browser saves files on your computer (pages, passwords, code, etc.) that can slow down your browsing experience and even prevent

 

you from viewing ConstructConnect

 

updates

from appearing

.

 

Your browser saves old files

  • Your browser saves files on your computer from each site you visit in order to speed up the browsing experience. This can be pages, passwords, code and more. 

How this matters

  • The files stored by your browser can seriously slow down response time and block updates from previously viewed web sites, including those for ConstructConnect.  

How you fix this

  • The remedy is to clear your browser's cache, cookies and history. Follow the steps in this section to keep your browsing fast and ConstructConnect updates showing up. 

This section contains the following topics:        

 

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Introduction

Your internet browser stores files on your computer that can cause your system to run slowly and affect the response time of ConstructConnect applications: 

Cookies are

This issue can be fixed by clearing your browser’s cache, cookies, and history. 

Understanding Cache, Cookies, and History

Cache

Cache refers is a temporary storage location on your computer to store website files downloaded by your browser. This can include website html files, CSS style sheets, JavaScript scripts and image files. 

Cookies

Cookies are saved web data from the websites you visit and are intended to help your browsing experience. This includes knowing if you are logged in to a site and the contents of your shopping cart. 

History

History is used to record your browsing history and primarily functions to speed up reloading content of sites you have previously visited.

 

  • Cache refers is a temporary storage location on your computer to store website files downloaded by your browser. This can include website html files, CSS style sheets, JavaScript scripts and image files. 
    • Before you begin

    Before You Begin Clearing Cache, Cookies, and History

    • Make a note of all user names and passwords used on the specific browser before you use the steps in this section. 

    • Depending on your browser, you may have to log back

    in to

    • into the sites you were previously viewing. 

    • While we strive to be up-to-date as possible, browser designs and control settings can change with little or no notice to customers. If you need additional information not covered in this section, please refer to the manufacturer's instructions for the specific browser. 

    Google Chrome

    Use the following steps to clear the cache, cookies and history from the Google Chrome browser. 

    Note

    Clearing Cache, Cookies, and History from Your Browser

    Google Chrome

    Note

    WARNING: Your account user names and passwords can be affected by this procedure. See Before

    you begin

    You Begin Clearing Cache, Cookies, and History about getting ready for using the steps in this section.

     To clear the Google Chrome browser, 

    To clear the cache, cookies, and history from your Google Chrome browser:  

    1

    Open the

     

    Chrome

     browserclick the

     browser. 

    2

    On the top right of the page,

    1. Click the three dots at the top right of the page.

    click 

    1. Click History in the drop down menu

    and

    1. .

    click 

    1. Click History at the top of the pop-out menu

    : Make sure that you are viewing the Chrome History tab and 

    1. .

     Image Modified

    3

    In the History menu,

    1. Click to view the Chrome History tab (not the Tabs from other devices). 

    click 

    1. Click Clear Browsing Data. 

    Image RemovedAdvanced is selected and
    Image Added

    4

    In the Clear browsing data menu, make sure that the tab for 

    1. Click into the Advanced tab (not the tab for Basic).

    2. Select All time

    is selected as

    1. in the Time range 

    value:Image Removed

    1. drop down menu.

    Image Added

    5

    In the menu, make sure

    Make sure you have selected all of the following

    are selected

    :

    • Browsing

    • Download history

    • Cookies and other site data

    • Cached images and files 

    Note

    NOTE: You do not need to select the remaining sections to clear the cache, cookies and the history from

    the

    these remaining selections. These settings do not

    effect

    affect browser speed. 

    6

    To continue, click 

    1. Click Clear data. 

    Result:

    1. The browser clears all selected data and settings. 

    Note that this

    NOTE: It may take several minutes for your browser to clear the selected data and settings depending on the size of the cache and the length of time since the history was last deleted. 

    Mozilla Firefox

    This section contains the steps for clearing the cache, history and cookies from the Mozilla Firefox browser. 

    Note 
    Note

    WARNING: Your account user names and passwords can be affected by this procedure. See

     Before you begin

    Before You Clear Your Cache, Cookies, and History about getting ready for using the steps in this section. 

      

    To clear the Mozilla Firefox browser, 

    To clear the cache, cookies, and history from your Mozilla Firefox browser:

    1

    Open the Firefox browser.

    2

    1. At the top right of the window, click the library icon

    and then click History and then click

    1. .

    2. Click History.

    3. Click Clear Recent History

    : 

    1. .

    Image Removedselect 
    Image Added

    3

     In the Clear All History menu,

    1. Select Everything from the Time range to clear option at the top

    : Image Removed

    1. of the Clear All History menu.

    2. In the History section, make sure

    that

    1. all options are selected.

     

    Image Added
    Note: By default, the

    NOTE: The required options to clear the history, cache, and cookies are already selected by default.

      

    4

    To continue, click 

    1. Click Clear Now to continue.

     

    Result:

    1. The

    menu closes and the

    1. selected information is cleared from the browser. 

    Note that this

    NOTE: This process can take up to a minute to complete. 

    Microsoft Edge

    This section contains the steps for clearing the cache, history and cookies from the Microsoft Edge browser. 

    Note 
    Note

    WARNING: Your account user names and passwords can be affected by this procedure. See

     Before you begin

    Before You Clear Your Cache, Cookies, and History about getting ready for using the steps in this section. 

      

    To clear the 

    To clear the cache, cookies, and history from your Microsoft Edge

     

    browser

    , 

    :

    1

    Open the Edge browser.

    2

    At

    1. Click the three dots button, Settings and more, at the top right of the window

    ,click the three button Settings and more option and then scroll down and click 

    1. .

    2. Click History.

     In the History menu, click 

    2. Click Clear History at the top of

    the section. Result: The 

    1. the History menu to display the Clear browsing

    data 

    1. data menu

    is displayed

    1. .

     

    Image Removed
    Image Added

    3

    In the Clear Browsing History menu, make

    Make sure that you have selected the top four options

    are checked: 

    Image Removed

    Note: Only

    in the Clear browsing data menu:

    • Browsing History

    • Cookies and saved website data

    • Cache data and files

    • Tabs I’ve set aside or recently closed 

    Image Added
    Note

    WARNING: You may lose critical information if you select additional options. Only the top four options are required to clear your

    history

    cache, cookies,

    cache

    and

    cookies

    history from the browser

    . You may lose critical information if you select additional options

    .

     

    4

    To continue, click 

    1. Click Clear at the bottom of the list to continue. 

    Result:

    1. The selected information is cleared from the browser.

    Microsoft Internet Explorer

    This section contains the steps for clearing the cache, history and cookies from

    the 

    the Internet Explorer 11 browser. 

    Note

    Notes:

    See Before you begin about getting your browser ready for

    WARNING: Your account user names and passwords can be affected by this procedure. See Before You Clear Your Cache, Cookies, and History about getting ready for using the steps in this section.

      

     

    NOTE: These are instructions

    for nternet

    are for Internet Explorer 11. For information about earlier versions of

    I

    Internet Explorer, see the information for the related release number on the manufacturer's website.

     Tip:

    To see the browser release number, click the question mark ? at the top right of the window and then click About Internet Explorer. 

    To clear the 

    To clear the cache, cookies, and history from your Microsoft Internet Explorer

     browser, 

     browser:

    1

    Start 

    Open the Internet Explorer browser. 

    2

    Click the gear icon at the top right of the window

    : 

    .

    Image Removed
    Image Added

    3

    In

    1. Click Safety in the drop down menu

    ,
  • click Safety and then
    • click 

    1. .

    2. Click Delete browsing history

     in

    1.  in the

    fly

    1. pop-out menu

    : 

    1. .

    Image Removed
    Image Added

    4

    In the Delete Browsing History menu, make

    Make sure that you have selected the top four options

    are selected: 

    Image Removed

    Notes:

  • Verify that the options selected in your system match those shown in the image above.  
    • Only the options shown above

    in the Clear browsing data menu:

    • Preserve Favorites website data

    • Temporary Internet files and website files

    • Cookies and website data

    • History

    Image Added
    Note

    WARNING: You may lose critical information if you select additional options. Only the top four options are required to clear your

    history

    cache, cookies,

    cache

    and

    cookies

    history from the browser.

    You may lose critical information if you select additional options. 

    5

    When you are ready, click 

    1. Click Delete. 

    Result:

    1. The selected information is cleared from the browser.

     

    Apple Safari

    - Coming soon! 

    (Coming Soon)