Clearing Browser Cache, Cookies, and History

Owned by Zach Johnson (Deactivated)
Last updated: Dec 11, 2024 by Deirdre Pearson
6 min read

This section covers the following topics:   

Not Receiving ConstructConnect Updates?

Your web browser saves files on your computer (pages, passwords, code, etc.) that can slow down your browsing experience and even prevent you from viewing ConstructConnect updates. This issue can be fixed by clearing your browser’s cache, cookies, and history. 

Understanding Cache, Cookies, and History

Cache

Cache refers is a temporary storage location on your computer to store website files downloaded by your browser. This can include website html files, CSS style sheets, JavaScript scripts and image files. 

Cookies

Cookies are saved web data from the websites you visit and are intended to help your browsing experience. This includes knowing if you are logged in to a site and the contents of your shopping cart. 

History

History is used to record your browsing history and primarily functions to speed up reloading content of sites you have previously visited.

Before You Begin Clearing Cache, Cookies, and History

  • Make a note of all user names and passwords used on the specific browser before you use the steps in this section. 

  • Depending on your browser, you may have to log back into the sites you were previously viewing. 

  • While we strive to be up-to-date as possible, browser designs and control settings can change with little or no notice to customers. If you need additional information not covered in this section, please refer to the manufacturer's instructions for the specific browser. 

Clearing Cache, Cookies, and History from Your Browser

Google Chrome

WARNING: Your account user names and passwords can be affected by this procedure. See Before You Begin Clearing Cache, Cookies, and History about getting ready for using the steps in this section.

To clear the cache, cookies, and history from your Google Chrome browser:  

1

Open the Chrome browser. 

2

  1. Click the three dots at the top right of the page.

  2. Click History in the drop down menu.

  3. Click History at the top of the pop-out menu.

3

  1. Click to view the Chrome History tab (not the Tabs from other devices). 

  2. Click Clear Browsing Data. 

4

  1. Click into the Advanced tab (not the tab for Basic).

  2. Select All time in the Time range drop down menu.

5

Make sure you have selected all of the following:

  • Browsing

  • Download history

  • Cookies and other site data

  • Cached images and files 

NOTE: You do not need to select the remaining sections to clear the cache, cookies and the history from these remaining selections. These settings do not affect browser speed. 

6

  1. Click Clear data. 

  2. The browser clears all selected data and settings. 

NOTE: It may take several minutes for your browser to clear the selected data and settings depending on the size of the cache and the length of time since the history was last deleted. 

Mozilla Firefox

To clear the cache, cookies, and history from your Mozilla Firefox browser:

1

Open the Firefox browser.

2

  1. At the top right of the window, click the library icon.

  2. Click History.

  3. Click Clear Recent History.

3

  1. Select Everything from the Time range to clear option at the top of the Clear All History menu.

  2. In the History section, make sure all options are selected.

4

  1. Click Clear Now to continue.

  2. The selected information is cleared from the browser. 

Microsoft Edge

To clear the cache, cookies, and history from your Microsoft Edge browser:

1

Open the Edge browser.

2

  1. Click the three dots button, Settings and more, at the top right of the window.

  2. Click History.

  3. Click Clear History at the top of the History menu to display the Clear browsing data menu.

3

Make sure that you have selected the top four options in the Clear browsing data menu:

  • Browsing History

  • Cookies and saved website data

  • Cache data and files

  • Tabs I’ve set aside or recently closed 

4

  1. Click Clear at the bottom of the list to continue. 

  2. The selected information is cleared from the browser.

Microsoft Internet Explorer

This section contains the steps for clearing the cache, history and cookies from the Internet Explorer 11 browser. 

To clear the cache, cookies, and history from your Microsoft Internet Explorer browser:

1

Open the Internet Explorer browser. 

2

Click the gear icon at the top right of the window.

3

  1. Click Safety in the drop down menu.

  2. Click Delete browsing history in the pop-out menu.

4

Make sure that you have selected the top four options in the Clear browsing data menu:

  • Preserve Favorites website data

  • Temporary Internet files and website files

  • Cookies and website data

  • History

5

  1. Click Delete. 

  2. The selected information is cleared from the browser.

Apple Safari (Coming Soon)

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