Contacting Customer Service

Our Customer Service Department is committed to providing products and services at the highest level and is always interested in hearing what you have to say. Before calling, be sure to first check the Online Help for tips that might resolve your issue more quickly.


By live chat: Accessed from the Insight menu bar 

Monday through Thursday 9:00 AM to 5:00 PM EST

Friday 9:00 AM to 4:30 PM EST


By phone: (877) 422-8665 (4CC-TOOL)

Monday through Thursday 8:00 AM to 6:00 PM EST

Friday 8:00 AM to 4:30 EST


By e-mail

Send e-mail requests to Customer Service.