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Installation Error: DeleteFile Failed; code 5. Access is denied.

Owned by Jacob Oveson-Davis (Deactivated)
Last updated: Oct 16, 2019 by Daniel Wal
1 min read

Issue

You receive the following error during installation:

DeleteFile Failed; code 5. Access is denied.

Solution

This error indicates that there is still an active PlanSwift process running, and the installer cannot replace the existing file because it is in use. The most common scenario would be that the PlanSwift program did not close during an update. If you see PlanSwift on the application bar at the bottom of your screen, simply right-click on it and select "Close".  Next press"Retry" on the error message box.

If the error persists, close everything and restart your computer, then run PlanSwift, and try installing the update again, before running any other applications.

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